M-PESA, offered by Safaricom, stands as a cornerstone mobile money platform in Kenya. While its unmatched convenience is undeniable, comprehending its cost structure can pose a challenge.
M-PESA, offered by Safaricom, stands as a cornerstone mobile money platform in Kenya. While its unmatched convenience is undeniable, comprehending its cost structure can pose a challenge.
M-PESA Charges
These charges are incurred by customers based on the transaction amount and type, whether it involves sending or withdrawing funds.
Below are M-PESA Tariffs.
| TRANSACTION RANGE (KSHS) | TRANSACTION TYPE AND CUSTOMER CHARGES (KSHS) | |||
| MIN | MAX | TRANSFER TO M-PESAUSERS, POCHI LABIASHARA AND BUSINESS TILL TO CUSTOMER | TRANSFER TOOTHER REGISTEREDMOBILE MONEY USERS | WITHDRAWAL FROM M-PESA AGENT |
| 1 | 49 | Free | Free | N/A |
| 50 | 100 | Free | Free | 11 |
| 101 | 500 | 7 | 7 | 29 |
| 501 | 1,000 | 13 | 13 | 29 |
| 1,001 | 1,500 | 23 | 23 | 29 |
| 1,501 | 2,500 | 33 | 33 | 29 |
| 2,501 | 3,500 | 53 | 53 | 52 |
| 3,501 | 5,000 | 57 | 57 | 69 |
| 5,001 | 7,500 | 78 | 78 | 87 |
| 7,501 | 10,000 | 90 | 90 | 115 |
| 10,001 | 15,000 | 100 | 100 | 167 |
| 15,001 | 20,000 | 105 | 105 | 185 |
| 20,001 | 35,000 | 108 | 108 | 197 |
| 35,001 | 50,000 | 108 | 108 | 278 |
| 50,001 | 250,000 | 108 | 108 | 309 |
| ATM Withdrawal Tariff | ||
| Min | Max | Kshs |
| 200 | 2500 | 35 |
| 2501 | 5000 | 69 |
| 5001 | 10000 | 115 |
| 10001 | 35000 | 203 |
| OTHER TRANSACTIONS | KSHS |
| All Deposits | FREE |
| M-PESA Registration | FREE |
| Buying Airtime through M-PESA | FREE |
| M-PESA Balance Enquiry | FREE |
| Change M-PESA PIN | FREE |
Note:
- Maximum Account Balance: Kshs. 500,000
- Maximum Daily Transaction Value: Kshs. 500,000
- Maximum Amount per Transaction: Kshs. 250,000
- Minimum Withdrawal Amount: KShs. 50 at an M-PESA agent outlet.
- To initiate M-PESA Self Reversal, send the transaction confirmation to 456.
- Direct deposits into another M-PESA customer’s account are not possible at agent outlets.
- For registration at Agent outlets, only Kenyan Passports and National IDs are valid. Foreign Passports, Military IDs, and Foreigner Certificates can only be registered at Safaricom Shops and Care Desks.
- Valid documentation for deposits and withdrawals includes Kenyan Passports, National IDs, Foreign Passports, Military IDs, and Foreigner Certificates.
Customer Support
For inquiries, complaints, feedback, or further assistance:
- Dial 100 for PrePay customers or 200 for PostPay customers, and *234# for self-service.
- Email: customercare@Safaricom.co.ke
- Social Media:
- Facebook: @SafaricomPLC
- Twitter: @SafaricomPLC/@Safaricom_Care
- Chat with us on WhatsApp via Zuri at 0722 000100.
These charges are incurred by customers based on the transaction amount and type, whether it involves sending or withdrawing funds.
Note:
- Maximum Account Balance: Kshs. 500,000
- Maximum Daily Transaction Value: Kshs. 500,000
- Maximum Amount per Transaction: Kshs. 250,000
- Minimum Withdrawal Amount: KShs. 50 at an M-PESA agent outlet.
- To initiate M-PESA Self Reversal, send the transaction confirmation to 456.
- Direct deposits into another M-PESA customer’s account are not possible at agent outlets.
- For registration at Agent outlets, only Kenyan Passports and National IDs are valid. Foreign Passports, Military IDs, and Foreigner Certificates can only be registered at Safaricom Shops and Care Desks.
- Valid documentation for deposits and withdrawals includes Kenyan Passports, National IDs, Foreign Passports, Military IDs, and Foreigner Certificates.
Customer Support
For inquiries, complaints, feedback, or further assistance:
- Dial 100 for PrePay customers or 200 for PostPay customers, and *234# for self-service.
- Email: customercare@Safaricom.co.ke
- Social Media:
- Facebook: @SafaricomPLC
- Twitter: @SafaricomPLC/@Safaricom_Care
- Chat with us on WhatsApp via Zuri at 0722 000100.