Kenya Power and Lighting Company (KPLC) plays a vital role in Kenya’s infrastructure, providing electricity to homes, businesses, and industries. To enhance customer satisfaction, KPLC offers various convenient methods to manage electricity bills and top-up prepaid meters using your mobile phone.
Effortless Meter Top-Up with M-Pesa
Topping up your prepaid meter with M-Pesa is now quick and secure, eliminating the hassle of long queues:
What You’ll Need:
- Safaricom SIM card with active M-Pesa account
- KPLC prepaid meter number
Steps to Follow:
- Access M-Pesa: Open the Safaricom SIM Toolkit and select “M-Pesa”.
- Lipa na M-Pesa: Choose “Lipa na M-Pesa”.
- Pay Bill: Select “Pay Bill”.
- Enter Business Number: Input KPLC Pay Bill number: 888880.
- Account Number: Enter your KPLC prepaid meter number.
- Enter Payment Amount: Choose the desired top-up amount.
- M-Pesa PIN: Input your M-Pesa PIN for security.
- Confirmation: Review details and confirm the transaction.
- Confirmation SMS: Receive a confirmation SMS from M-Pesa.
- KPLC Token: Get a unique prepaid token from KPLC via SMS.
- Enter Token: Input the token in your meter box to activate electricity supply.
Additional Options for Prepaid Top-Up:
- Equitel Users: Equitel users can follow a similar process through the “Eazzy Pay” menu.
Settling Your KPLC Postpaid Bill with M-Pesa
For postpaid billing plan users, KPLC offers a convenient M-Pesa payment option:
What You’ll Need:
- Safaricom SIM card with active M-Pesa account
- KPLC postpaid account number
Steps to Follow:
- Access M-Pesa Menu: Open M-Pesa through the Safaricom SIM Toolkit.
- Pay Bill: Select “Pay Bill”.
- Business Number: Enter KPLC Pay Bill number for postpaid bills: 888 888.
- Account Number: Input your KPLC postpaid account number.
- Enter Payment Amount: Choose the amount to pay towards your bill.
- M-Pesa PIN: Input your M-Pesa PIN for security.
- Confirmation: Review details and confirm the transaction.
- Confirmation SMS: Receive a confirmation SMS from M-Pesa.
Alternative Payment Methods:
- USSD Code 977#: Dial *977# on your phone for prepaid and postpaid bill payments, meter token purchases, and outage reporting.
KPLC Customer Care:
For inquiries, contact KPLC customer care at 97771 regarding your account, billing, or tokens.
Key Takeaways:
Managing your KPLC account and keeping your home or business powered is now a breeze with M-Pesa or the USSD code *977#. These options eliminate the need for physical visits and long queues, saving you valuable time and effort.