Appealing a Declined SASSA SRD R350 Grant Application (2024)

Facing a declined SASSA SRD R350 grant application can be disheartening, but you have the right to appeal the decision if you believe it’s incorrect. This guide provides essential steps to navigate the SASSA appeals process effectively.

Understanding Why Your Application Was Declined

Before initiating the appeal process, it’s crucial to understand the reasons behind the rejection. Common reasons include:

  • Means Test: Your income exceeds the eligibility threshold.
  • Incorrect Information: Errors in application details such as ID number or residency status.
  • Incomplete Application: Missing documents or sections.
  • Verification Issues: SASSA unable to verify your information or income.

Before You Appeal: Gather Supporting Documentation

A strong appeal requires evidence to support your case. Gather:

  • Proof of Identity: South African ID document.
  • Proof of Residence: Utility bills, bank statements, or a signed letter from your landlord.
  • Income Documentation: Payslips, bank statements, or affidavits.
  • Motivation Letter (optional): Explain why you believe the decision is incorrect, mentioning any extenuating circumstances.

Initiating the Appeal Process

You can submit your appeal online or in-person:


  1. Visit the SASSA appeals portal: SASSA Appeals Portal
  2. Enter your South African ID number and the phone number used for your application.
  3. Click “Send Pin” and enter the verification code received via SMS.
  4. Select “Appeal Application” for the specific month your application was declined.
  5. Complete the online appeal form and upload supporting documents.
  6. Submit your appeal and retain a copy.


  1. Visit your nearest SASSA local office.
  2. Explain your intention to appeal a declined R350 grant application.
  3. Present your ID document, application reference number (if available), and supporting documents.
  4. A SASSA representative may assist you in completing the appeal form.

Appeal Processing Time and Following Up

Appeals may take several weeks to process. Track the status of your appeal through the SASSA online portal using your login credentials.

Additional Tips for a Successful Appeal:

  • Be clear, concise, and honest in your communication.
  • Submit all relevant supporting documents.
  • Meet deadlines for submitting additional information.
  • Remain patient throughout the process.

Possible Appeal Outcomes

There are three potential outcomes:

  • Approved: Your appeal is successful, and you’ll receive the R350 grant.
  • Declined: SASSA provides a reason for the decision. You may re-apply if eligible.
  • Request for Additional Information: SASSA may request further clarification or documentation.


While a declined application is discouraging, the appeals process ensures fairness. By following the correct procedures and presenting your case clearly, you increase your chances of success. For further assistance, contact your nearest SASSA office.

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