How to Withdraw funds from PayPal to MPesa

To leverage the convenience of withdrawing money from PayPal directly to M-Pesa, you need to first link your PayPal account with your M-Pesa number. Here’s how you can seamlessly link the two accounts:

Steps to Link Your M-Pesa Account with PayPal

  1. Visit PayPal Mobile Money Website: Head to
  2. Log in to Your PayPal Account: Enter your email address and password to access your PayPal account.
  3. Accept Terms and Conditions: Click on “Agree and Connect” to accept the terms and conditions presented.
  4. Enter M-Pesa Registered Phone Number: Provide your M-Pesa registered phone number and click on “Link your accounts.”
  5. Enter Confirmation Code: Input the confirmation code sent to your linked phone number.
  6. Successful Linking: Upon confirmation, your M-Pesa account is successfully linked to your PayPal account.

Withdraw Funds from PayPal to M-Pesa

Once your PayPal account is linked to M-Pesa, you can withdraw funds effortlessly using the following steps:

  1. Access PayPal Mobile Money Website: Visit
  2. Log in to PayPal Account: Enter your credentials to access your PayPal account.
  3. Initiate Withdrawal: Click on “Withdraw” to begin the withdrawal process.
  4. Enter Withdrawal Amount: Input the desired amount to be withdrawn, ensuring it’s in USD and within your PayPal balance.
  5. Confirmation: Review the amount to be received in Kenya Shillings and the applicable exchange rate.
  6. Confirm Withdrawal: Click “Confirm” to finalize the withdrawal process.
  7. Transfer Notification: You will receive a notification from Safaricom confirming the initiation of the money transfer process.
  8. Completion Notification: Another notification will be sent via M-Pesa upon completion of the transfer.

Important Details to Note

  • The transfer process typically takes between 2 hours and up to 3 days.
  • Normal M-Pesa transaction charges apply.
  • The maximum withdrawal limit is Ksh. 150,000 per transaction and Ksh. 300,000 per day.

Depositing Funds from M-Pesa to PayPal Account

To deposit funds into your PayPal account from your linked M-Pesa account, follow these straightforward steps:

  1. Log in to PayPal Mobile Money: Access your PayPal account through the mobile money portal.
  2. Initiate Top-Up: Click on the menu icon and select “Top Up.”
  3. Enter Top-Up Amount: Input the amount you wish to top up in USD and click “Calculate” to determine the equivalent amount in Ksh.
  4. Initiate M-Pesa Payment: Go to the M-Pesa menu, select “Lipa na M-Pesa,” and enter the Business number 800088.
  5. Complete Transaction: Enter your linked phone number as the Account Number, input the amount in Kenya Shillings, and complete the transaction using your M-Pesa PIN.

Customer Care Contacts

For any queries or assistance, you can reach out to Safaricom through the following channels:

  • Call 100 or 200.
  • Prepaid Customer: +254 722 002100
  • Post-pay Customer: +254 722 002200
  • Twitter: @Safaricom_Care and @SafaricomPLC
  • Facebook: @SafaricomPLC
  • Visit any Safaricom shop for in-person assistance.

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