How to Check and Pay Your Kenya KPLC Power Bill

The online portal, SMS shortcode, and email service are each tailored to cater to different preferences, ensuring that every user can engage with the utility provider in a manner that aligns with their lifestyle.

KPLC’s eBill service is an electronic solution designed for customers to query their electricity bills easily. It enables users to manage their electricity accounts by checking balances and statements through SMS or email.

1. SMS Shortcode Service

How to Check KPLC Electricity Bill via SMS

To check your electricity bill using SMS, follow these simple steps:

  1. Open a new SMS message service.
  2. Set the message recipient as 95551.
  3. In the message field, enter the first digits of your account number (e.g., if your account number is 562897-01, enter 562897).
  4. Wait for an automatic reply with your account balance details.

Note: The SMS service is charged at Ksh 5.

2. Email Service

How to Check KPLC Electricity Bill via Email

To check your electricity bill via email, follow these steps:

  1. Log in to your email account and compose a new email.
  2. Enter the first part of your Account Number in the subject field (e.g., if your account number is 879833-04, enter 879833).
  3. Send the blank email message to
  4. Receive an automatic reply with your account balance details and payment due date.

Note: Internet connectivity is required for successful inquiry via email.

3. Online Portal

How to Check KPLC Bill Online

Checking your KPLC bill online is a reliable and efficient method. Follow these steps:

  1. Visit the Kenya Power company online portal.
  2. Enter the first part of your account number in the designated box.
  3. Click submit to retrieve your KPLC balance online.

Note: Ensure correct entry of the account number to receive accurate information.


Despite the introduction of eBill services, customers will continue to receive their detailed electricity bills through postal services. Embrace the convenience of these digital solutions and explore the KPLC Android App available on the Android Playstore or iOS for even more accessible bill management.

Bonus: KPLC e-Bill Statement

To obtain your KPLC eBill statement, follow these steps:

  1. Use your KPLC account number as the subject of the email.
  2. Write a blank email to
  3. Receive an automated email within minutes with your full statement.

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