How to check and redeem Telkom Kenya’s Ziada points

Telkom Kenya’s Ziada points program rewards customer loyalty by offering points redeemable for various benefits. Here’s a comprehensive guide to Telkom Ziada Points:

What are Ziada Points?

Ziada points are Telkom Kenya’s way of saying “thank you” to its loyal subscribers. Every Kenyan shilling spent on calls, SMS, and data earns you 1 Ziada point. These points can be accumulated and redeemed for various rewards.

Who is eligible?

All active Telkom Kenya prepaid subscribers are automatically enrolled in the Ziada program, making participation effortless.

How to Redeem Ziada Points

There are two convenient ways to redeem your Ziada points:

  1. *Dial 123#: This is the primary method for redemption. Once you dial the code, follow the on-screen prompts to choose your desired reward and confirm the redemption.
  2. Check Ziada Points Balance: To check your current points balance, you can either:
    • Launch the phone app and dial *123# (balance will be displayed on screen).
    • Alternatively, dial *131# for a dedicated balance check service.

Redemption Options:

Telkom Ziada points offer various redemption options to suit individual needs:

  • Airtime: Redeem points for airtime usable across all networks for calls, SMS, and data. However, note that redeemed airtime is valid only for 3 days.


Let’s say you have 500 Ziada points. You can redeem them for 50 Kenyan shillings worth of airtime, usable for any network and valid for 3 days. This airtime can be used to make calls, send SMS, or even purchase data bundles.

  • Data Bundles: Choose from daily, weekly, or monthly data bundles to suit your data usage needs.


If you frequently browse online, you might choose to redeem your points for a 1GB weekly data bundle, allowing you to stay connected for the entire week.

Important Note:

The Telkom Ziada program currently does not allow point sharing between users. Your points are yours to enjoy and redeem for personal use.

By understanding the Telkom Ziada program and its various redemption options, you can maximize your rewards and enjoy additional benefits from your Telkom Kenya subscription.

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